Due to scheduled system maintenance, Online Banking, Mobile Banking, and Telephone Banking will be unavailable on Sunday, August 14 from 12:00 a.m. to 6:00 a.m.
If you have been impacted by Hurricane Ian, we are here to help. Contact us at 800.880.5328 for more information.
Call, click, or visit—we’re here when you need us.
So that our employees can enjoy time with their families, all branches and the Member Contact Center will be closed:
As always, you can bank anytime, anywhere with Online and Mobile Banking.
On the phone or online, we want to hear from you. Contact us however it’s convenient for you.
Live, local member service representatives are available to assist you six days a week.
7:00 a.m.–6:00 p.m.
9:00 a.m.–3:00 p.m.
Take care of business when it’s convenient for you—24 hours a day, 7 days a week—through the automated TellerPhone system.
Need to send us mail the old-fashioned way? Let’s do it. You can mail us:
PO Box 80570
Albuquerque, NM 87198
Lost or stolen debit card? Need to change your PIN or activate a new card? Give us a call.
24-hour support is available for lost or stolen debit cards, so call us as soon as possible to limit the risk of fraudulent activity.
Check the back of your Independence Credit Card for support contacts. To report a lost or stolen credit card or report fraudulent activity, call:
For cardholder services, call:
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Important: When e-mailing, never include your account number, sensitive, or personal information. E-mail is not a secure channel and for your security, we will not release sensitive information via e-mail. For transactions or inquiries requiring the exchange of sensitive information, please call our Call Center.