We wish to inform you that members are experiencing long wait times to receive their Visa® Credit Cards. Normal processing times are typically 5-10 business days (2 weeks). Currently, replacement Visa® Credit Cards may be delayed by as much as 8 weeks.  

Factors contributing to the current delays:

• Staffing constraints – Card processors are experiencing staffing shortages.
• Capacity constraints – Card processor production backlog due to increased demand and equipment challenges.

We apologize for the inconvenience and understand the frustration caused by these delays. Although this delay is affecting many institutions nationwide, we are doing everything we can to help resolve the issue for our members.

You should expect delays if:

• You report your Visa® Credit Card lost/stolen/damaged and need a replacement card.
• Your Visa® Credit Card is expiring, and you’re expecting a renewal card.
• You recently opened a new Kirtland CU Visa® Credit Card.

If your Visa® Credit Card is delayed, or you suspect it might be:

• You can access your line of credit by using our cash advance feature free of charge. Please call us at 1.800.880.5328, and we’ll process your request. 
• Consider using your Kirtland Credit Union debit card – debit cards are not affected.
• You should consider contacting any merchants you have scheduled automatic payments tied to your Visa® Credit Card and make other payment arrangements.

Please check back here often for updates.  If you need further assistance, you may call Cardholder Services at 1.866.820.2902 or our Contact Center at 1.800.880.5328. 

Your membership is important to us and keeping you informed is our commitment to you as our valued cardholder. Thank you for your membership. It’s our honor to serve you.