Due to scheduled system maintenance, Online Banking, Mobile Banking, and Telephone Banking will be unavailable on Sunday, August 14 from 12:00 a.m. to 6:00 a.m.

Kirtland CU branches and the Member Contact Center will be closed Monday, September 5 in observance of Labor Day.

Help and Support

Explore the answers to a few of the most frequently asked questions. If the answer to your question isn’t here, contact us—we’ll get your question answered so you can get back to what’s important.

Most Frequently asked questions

They say there’s no such thing as an original problem—which means there’s probably an answer waiting for you.

Kirtland CU’s routing number is 307070050

To reorder checks, log in to Online Banking, select the tab “Additional Services,” and then click “Reorder Checks.” Or give our member service representatives a call or come into any one of our convenient Albuquerque locations.

  • Effective 8/1/2022 we have a new personal check vendor – Harland Clarke.
  • The process to reorder is the same.
  • You will notice a new look to our checks.
  • The prices have stayed the same for your convenience.
  • If you have questions about your check order, please get in touch with us directly.

 

Note: If this is your first time ordering checks for a particular account, you’ll need to stop by a branch to place an order.

1-800-880-5328

Click to Find a Branch

Log in to Online Banking, select the tab “Additional Services,” and then click “Stop Payment.” You may stop single or multiple checks in one transaction—just enter the check number(s) and amount(s).

To stop an ACH payment, contact the debiting institution to request they stop it on their end. Kirtland CU can also process stop payments on ACH—call us or come in to any of our convenient Albuquerque branch locations to initiate this action.

Call: 1-800-880-5328

Click: Find a Branch

Log in to your Online Banking account, choose your Credit Card account, and follow the instructions for activation. Or, you may call 1-800-527-7728 to activate by phone.

To report a lost or stolen credit card or report fraudulent activity, call: 1-800-449-7728

To report a lost or stolen debit card or report fraudulent activity, give us a call at 1-800-880-5328.

Traveling outside your normal spending zone can trigger account alerts and may even cause your card account to freeze as a precaution, preventing you from making legitimate purchases. Let us know before you go! Call our member service representatives at 1-800-880-5328.

Open the Wallet app on your iPhone or Apple device, and follow the on-screen prompts for adding your card. Some cards require further verification—if prompted, call the number provided within the app to complete the process.

And if you’re still having trouble, give us a call. We’ll walk you through it!

Call: 1-800-880-5328

Yes. To make a payment on your Kirtland CU loan, log in to your Online Banking account, select the “Move Money” tab and click “Loan Payment.”  This tab will allow you to make a one-time payment or set up recurring payments, so you never miss a loan payment again.

Your Kirtland CU loan account is also listed on your account summary page. You may click the “Pay” icon on the loan account to schedule a payment.

If you’re paying with your account at another financial institution, simply have the account and routing number available for the “from” account. It’s free!

Yes. You can schedule transfers between your checking/savings accounts at Kirtland CU and another financial institution in Online Banking with External Transfers. Log in to Online Banking, select “Move Money” tab and click “External Transfers.” Select “Transfer between my accounts” in the orange and gray box, and enter your information from the other financial institution.

External Transfers have a $2 fee for a 3-day transfer.

If you’re a current user and have forgotten your PIN, follow the links in the log-in box to reset it. First-time users, please give our member service representatives a call to get started.

Call: 1-800-880-5328

We’ve all forgotten a username or password. Follow the appropriate links underneath the login box to recover a username or reset your password. If you haven’t registered for Online Banking, give us a call to get started.

Call: 1-800-880-5328

Still Need Help?

Here are a few of our most popular pages. Select Contact Us if you aren’t finding what you need, and give us a call! Member service representatives are available six days a week to assist you.

Contact Us

We’re here and ready to help. Call, click, or visit us.

Join Us

Looking for a career? Explore the possibilities with Kirtland Credit Union.

Member Services

Welcome members. Learn about in-branch services just for you.

Locations & ATMs

You’re never far away. Find your local branch or the nearest ATM.

Make Road-Trip Memories

Get a new set of wheels at Rich Ford. Now through August 31, Rich Ford will give you $500 off.

Kirtland CU branches and the Member Contact Center will be closed Monday, September 5 in observance of Labor Day.