Rest Confident, Your Money is Safe and Secure at Kirtland Credit Union, a message from our President & CEO. Learn More

All Kirtland CU branches and locations will be closed on Monday, May 27 in observance of Memorial Day.

Kirtland Credit Union will never ask you to provide, update, or verify personal or account information through an unsolicited email, phone call, or text message.

We will NEVER ask for your online banking access codes, credentials or for you to transfer money.

If you receive an unsolicited email, phone call, or text message, DO NOT RESPOND. Notify us at (505) 254-4369 or 1-800-880-5328.

Learn more about fraud awareness and prevention at our Security Center page.

ROUTING NUMBER: 307070050

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Welcome to Kirtland Credit Union's

Fraud Awareness and Prevention Center

Let’s work together to help keep your account safe.

What You Should Do to Report Fraud

Kirtland CU knows discovering fraudulent activity can be alarming, but we’re here to help, with the tools you need to report fraud.

Kirtland Credit Union Accounts and Cards

Other Incidents

  1. Notify your financial institution. Kirtland CU’s Contact Center: 1-800-880-5328 or 505-254-4369
  2. Report to your local law enforcement and provide the report number to Kirtland Credit Union’s BSA Fraud Department.
  3. US Postal Service: Report Mail Theft
  4. Monitor your account.  Set up account alerts to help monitor your account activity.  If you see any suspicious activity, contact the credit union immediately.

Report Wallet or purse lost/stolen through local law enforcement and identify what was in your wallet or purse.

See information below for individual items that might be in your wallet or purse.

  1. Call your financial institution immediately. Kirtland CU’s Contact Center: 1-800-880-5328 or 505-254-4369
  2. Review your current transaction history for suspicious activity.
  3. Place a stop payment on the missing check numbers.  If you’re unsure what check numbers are missing, close your current checking account and open a new one.
  4. Report unauthorized transactions to the law enforcement office of where the crime was committed and provide report number to KCU’s BSA Fraud Department.
  1. Call your financial institution immediately. Kirtland CU’s Contact Center: 1-800-880-5328 or 505-254-4369
  2. Review your current transactions for suspicious activity.
  3. Ask to close your account and open a new one.
  4. Monitor your credit report or consider placing a credit freeze or fraud alert through one of the 3 credit bureaus.
    1. Experian
    2. Trans Union
    3. Equifax
  5. Report to FTC for possible identity theft.
  1. Call credit card companies immediately and cancel the cards.
    • For Kirtland CU’s credit card call PSCU: 1-866-820-2902, 24/7, 365 days a year
  2. Review your current transactions for suspicious activity.
  3. To dispute an unauthorized credit card transaction, please contact PSCU at 1-866-820-2902.
  4. Report unauthorized transactions to the law enforcement office of where the crime was committed and provide report number to KCU’s BSA Fraud Department.
  1. Call your financial institution immediately.
    • Kirtland CU’s Contact Center: 1-800-880-5328 or 505-254-4369
    • PSCU: 1-866-820-2902, 24/7, 365 days a year
  2. Review your current transactions for suspicious activity.
  3. Ask to close your debit card and order a new one.
  4. To dispute an unauthorized debit card transaction, please
    • contact Kirtland CU’s Contact Center at 1-800-880-5328 or 505-254-4369 or visit a branch.
  5. Report unauthorized transactions to the law enforcement office of where the crime was committed and provide report number to KCU’s BSA Fraud Department.
  1. Report loss to motor vehicle division.
  2. Monitor your credit report or consider placing a credit freeze or fraud alert through one of the 3 credit bureaus.
  3. Report to FTC for possible identity theft.

Use the RAPIDS self-service ID office online to report a lost or stolen ID or USA.Gov.

Article: DOD ID Card Issuance and Replacement

  1. Report loss to USA.Gov
  2. Monitor your credit report or consider placing a credit freeze or fraud alert through one of the 3 credit bureaus.
  3. Report to FTC for possible identity theft.

Call and report loss to your insurance company

  1. Call and report loss to the Social Security Administration
    1. Replace Social Security Card
    2. 1-800-772-1213
  2. Monitor your credit report or consider placing a credit freeze or fraud alert through one of the 3 credit bureaus.
  3. Report to FTC for possible identity theft.

Mobile Device, Computer, and Internet Fraud

If the fraud happened through your mobile device or computer, here are some steps you can take.

Here’s what you can do:

Contact your mobile device or internet service provider and the Internet Crime Complaint Center

Here’s what you can do:

Report it to the Federal Trade Commission  Federal Trade Commission (ftc.gov). The FTC enters complaints into a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad. .

Here’s what you can do:

Forward any information you have to:

    • ReportFraud.ftc.gov, and
    • APWG | REPORT PHISHING (The Anti-Phishing Working Group).

Here’s what you can do:

  1. Contact the company you know fraud has occurred or is compromised.
  2. Contact credit bureaus and review credit report. Place a fraud alert.
    1. Experian
    2. Trans Union
    3. Equifax
  3. File a complaint at Federal Trade Commission (ftc.gov)
  4. Go to IdentityTheft.gov to learn how to reduce the damage of identity theft.
  5. Report to your local law enforcement and provide the report number to Kirtland Credit Union’s BSA Fraud Department.

Here’s what you can do:

Report concerns to the social networking site you are suspicious of. Most social networking sites have links where you can report abusive, suspicious, or inappropriate online behavior right away.

Identity Theft

If you think that you are a victim of Identity Theft – do the following:

  • Call and ask to speak to the fraud department. Explain that someone stole your identity. Ask them to freeze the accounts. Then, no one can add new charges unless you agree.
  • Change logins, passwords, and pins for your accounts.
  1. To place a free fraud alert, contact one of the three credit bureaus. That company must tell the other two.
  2. Get Updates at gov
  3. Get your free credit reports from Equifax, Experian, and TransUnion.
  4. Go to Annual Credit Report.com or call 1-877-322-8228.
  5. Review your reports. Make note of any account or transaction you do not recognize. This will help you report the theft to the FTC and, if needed the police.
  • Go to gov, and include as much details as possible.
  • Based on the information you enter, IdentityTheft.gov will create your Identity Theft Report and recover plan.

You should file a report through your local law enforcement:

  • Theft – Stolen items from a home or vehicle.
  • Lost – Lost items stored in a purse or wallet.
  • Fraud – Unauthorized transactions: debit or credit card transactions, checks, or ACH debits.
  • Identify Theft

 

A report number will be provided. Please provide the report number to Kirtland CU’s BSA Fraud Department.

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Routing Number: 307070050

6440 Gibson Blvd. SE, Albuquerque, NM 87108

Copyright. Kirtland Federal Credit Union 2024. All rights reserved

Federally insured by NCUA Equal Opportunity Lender

THIRD PARTY LINK DISCLOSURE: We may provide links to third party sites, independent from Kirtland Federal Credit Union. These links are provided only as a convenience. Kirtland Federal Credit Union does not manage the operation, content or any links contained inside of the website you are about to enter. The privacy and security policies of the site may differ from those of Kirtland Federal Credit Union.

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Online and Mobile Banking will be unavailable on Thursday, May 9 from 10:00 p.m. to 6:00 a.m. Friday, May 10.

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