Rest Confident, Your Money is Safe and Secure at Kirtland Credit Union, a message from our President & CEO. Learn More

All Kirtland CU branches and locations will be closed on Monday, May 27 in observance of Memorial Day.

Kirtland Credit Union will never ask you to provide, update, or verify personal or account information through an unsolicited email, phone call, or text message.

We will NEVER ask for your online banking access codes, credentials or for you to transfer money.

If you receive an unsolicited email, phone call, or text message, DO NOT RESPOND. Notify us at (505) 254-4369 or 1-800-880-5328.

Learn more about fraud awareness and prevention at our Security Center page.

Welcome to Kirtland Credit Union's

Fraud Awareness and Prevention Center

Let’s work together to help keep your account safe.

FAQs - Fraud, Security & Identity Theft

Here’s what you can do:

If you believe you’re a victim to a scam, please contact Kirtland CU’s Contact Center immediately at 1.800.880.5328 or go to one of our branches to report. . Scammers are always looking for ways to defraud creditable individuals and credit unions by calling or texting you in an attempt to lead you to believe you’re speaking to Kirtland CU’s Fraud Department.

Did you provide any of the following information?

  • Your username, password/SMS passcode or codeword to your account
  • Debit card information.
  • Remote access to your computer

If you answered yes to any of the above, your account, has been compromised!

You are now a victim of identity fraud. Call us immediately at 1.800.880.5328 or go to one of our branches to report.

If you answered no,

Your account has not been compromised and you’re not a victim to identity theft. Monitor your accounts for suspicious activity. To help you monitor your account, set alerts on your account, by logging into your account. Next navigate to Card Management and click on alerts and controls. If you see any unauthorized or suspicious activity, contact us immediately. Catching fraud early is key to limiting losses.

Here’s what you can do:

With Card Management in your Online and Mobile Banking account, you can deactivate and activate your debit or credit card instantly, allowing you some time to locate your card. Once you have found it, don’t forget to activate your card!

If you can’t find your card, please report the card lost/stolen and we’ll get a new card and pin ordered.

Via Mobile Banking APP

Via Online Banking

Here’s how you sign-up for E-Statement:

Mobile phone

Using your Mobile phone, you can sign up for e-statements.  Simply log into your account using your mobile phone.  Click on more.  At the very top, click on Online Statement, then click on Go Paperless.

Online

From your computer, log into your account. Click on Menu. Navigate to Online statements, then click on Go Paperless.

A credit freeze will totally “lock” your credit – no one will be able to access your credit file without you unfreezing the file first.

To place a credit freeze, contact each of the nationwide credit reporting agencies:

After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.

A fraud alert will allow institutions to pull your credit, but they will receive a notice requiring that they call you to verify before proceeding.

To place a fraud alert contact each of the nationwide credit reporting agencies:

 

A fraud alert is free to place but only remains on your file for 90 days. After 90 days, you can call and renew the alert.

If you responded to a fraudulent message or provided any information and later identify it to be a Phishing scam, go to the HOW TO REPORT FRAUD for details on who to contact.

Most importantly, don’t click that link! If you do not respond to a phishing email or text messages, you won’t compromise your confidential information. 

Instead, report any suspicious messages to the following:

    • Forward emails to [email protected]
    • Forward or copy/paste texts to #7726. (Note: Forwarding a text to this number is only available with AT&T, Verizon, T-Mobile, Sprint, and Bell Canada cell providers.)

Don't Be a Victim!

You need to know about credit union impersonation scams so you can avoid becoming a victim of these nefarious tactics.

Online and Mobile Banking will be unavailable on Thursday, May 9 from 10:00 p.m. to 6:00 a.m. Friday, May 10.