1. To make sure you receive important account information from Kirtland CU

Paper statements, account statements and tax statements should be sent directly to your mailing address. (You can also sign up for electronic statements in Online Banking – it’s safe, secure, and free!) If they are sent to an incorrect address, you could be assessed account fees when the statements are returned to us.

Additionally, it’s important that we have an up-to-date mailing address for your accounts so we can send policies and disclosures updates – we’re required to notify you when changes are made to our Privacy Policy or to products and services that impact you as a customer.

2. To receive alerts about suspicious transactions

Our team at Kirtland CU continuously monitors accounts to keep them safe from fraud or other suspicious activities. If we find a suspicious transaction, we can reach you by phone or email – but not if your contact information is out of date. As a means of protection, if we can’t reach you, we may lock your account to prevent additional illegitimate access – but this could impact your ability to make purchases or block scheduled payments from going through. Having your account contact information up to date can help avoid this problem.

3. To receive notices about our best rates and new products

Kirtland CU is always introducing special rates and products for our members to give them the best banking experience possible – but if we don’t have your correct mailing or email address, we won’t be able to tell you about our certificate rate specials, new products, or other terrific deals!

4. To ensure account access is granted to the right people in the event of an emergency

If something should happen to you, access to your account will default to your emergency contacts – and if you have someone listed who you didn’t want, like your ex-spouse, that could complicate matters.

5. To avoid account escheatment

We send out regular notifications for dormant accounts, but if you have money in an account you forgot about and we can’t reach you, those funds could eventually be turned over to the state in a process called escheatment.